Category: Using Guide

Review your order

After completing above step, our system will calculate total cost and expected delivery time for your order. Then you can review your order on summarized screen.

You can review: How to create a Order

• In this step, you can add comments for your order, we will pay our attention on that while processing your orders.
• In addition, you can add more images for order by clicking on “Add images”, after images are added, your order total will be re-calculated.

Payment methods

After reviewing, you can make payment to complete your order. At this time, we accept PayPal as default payment method. You can use credit card ( Visa, Master, Amex ) via PayPal or pay with your PayPal account.

Note: New FTP – Ready FTP – Zip FTP: These items contain image link in FTP server. Let’s copy this link in FilleZella to download.

When we received your payment, our system will send an email to your registered email address and your order on our system will be marked as “New”. Our staff will start your order shortly.

Next, you may be interested in: How to get completed files

You will get notice for completed order by an email from our system when files are delivered. By logging in our Order Management System (OMS) you can view completed package, download or ask for revisions.

You can review: Review & Payment Methods

Download files

To get download files, please browse “Order menu”, you can see your order marked “ready for download” and “Download Now” button appear on order detail. Please click on it to see download instructions.

We offer two methods to get your files :

• Download via browser ( recommended for small amount of files ), you files are compressed in a zip package, and please click on “OR DOWNLOAD ZIP FILE HERE” button at the bottom of instruction popup to download.

• Download file using FTP (better use for large number of files), please use FTP client like Transmit, Filezilla or Fetch … use URL as your host and use your username and password ( credential you used for our Order Management System)

Ask for revision

If you are not satisfy with any of completed files, please ask for modification. On order details screen (only completed order or ready for download ), you could see “Before/After” button, you can see your completed pictures with before and after box, you could check every completed photo by download each to your computer to review.

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To ask for modification for the photos just click on “Reject image”, on new screen, please use our maker tool to draw or mark area which should adjust. Also please add your comment which let our staff known how to handle with error. If everything is done, just click on “Reject Image” to return your photo to our production department.

After we complete modification job, we will return adjusted files and you can get your photos by browse “Reject Images” menu.

You may be interested: How to change your setting[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

You can change or custom your personal details by logging in our system, then browse menu setting. At this time, we only allow to change the password, please make sure that you remember your old password before making change.

You can review: How to get completed files

You may be interested: How to create a support ticket

The feel free to contact us if there are any questions or comments. Our staffs are online 24/7 to support to you.

On the way to create a support ticket, please take a quick look on our support zone (http://admin.admin.admin.admin.admin.admin.fotosolution.com/support/) to make sure that there is no answer for your question. If you could not find your answer with our knowledge base, you could choose one of Skype or email to send your question. Just click on one of two icon at the footer ( bottom ) of Order Management System’s screen.

You can review: How to change your setting

Next, you may be interested: How to ask refund for reject photos

We try to provide best service, then of course you could ask for refund if :

• If you believe your order made with some mistakes, you can ask for refund any time. We will send all of paid amount to your Paypal account.
• We offer 3 revisions for each completed photos, that mean you can reject 3 times. If the result still does not meet the expectations, please ask for partial refund.

Please send us a support ticket for refund if having question ( after checking carefully your problems with confirmation, we will refund for rejected photos within 3 working days.)

Find out: How to create a support ticket 

It is required to have an account to create new order on our system. You can create more order for each type of service or each specification.

(see more : How to create a Order Account)

Upload your images

Let’s drag and drop file here or browse photo files on your computer. Please select photos with same requirement for each order. After choosing images, click “Continue” to fill in requirement (specification) for your order.

• If you are new customer or have not created any specification yet . Our system will ask to create “New Specification” for your order, you can use created one for others order.

• If you already create an order specification, you can select a suitable one for your new order.

Create new order specification

Order specifications are requirements which you need to apply for your images, base on each specification, order quote will be calculated and applied for your order. To create new specification, please follow these step :

Step 1 : Select service types

We offer 3 types of services : Image Editing, Real Estate Photo Retouching, Edit images for BnB Host. Each service includes difference built-in specification ( add-on )

Step 2 : Enter specification details

Every specification requires “Specification Name”, without Specification Name you could not create or save your specification details.

• Image Editing : please select correct requirements for your specification

Basic specification including:

• Background : you can select white, transparent or custom background color. Please enter color hex value if you use custom background. As you click each section appeared illustration. This illustration help you see the demo of production after finishing.

• File format : we support 3 file format types on delivery, all of these type included clipping marks.

• Margin : you can keep original margin (we do not add margin) or adding margin value in pixel (px) or percent. As you click each section appeared illustration. This illustration help you see the demo of production after finishing.

• Resize : Please ask resize if you want to receive completed file in difference size rather than original. Add resize parameters in pixels, inches, millimeters. As you click each section appeared illustration. This illustration help you see the demo of production after finishing.

• Other Instruction : Add your comment if there is any others requirements or notes.

Add-on : we offer addition services for image editing, please turn switch on and add more add-on for your order. Depend on add-on, addition cost could be applied.

Retouching : normally, retouching is NOT included on each order, but adding retouching could help to improve your image quality. As you click each section appeared illustration. This illustration help you see the demo of production after finishing.

+ Basic retouching : adjust brightness and contrast (lighter or darker depend on your photos) plus basic color correction

+ Premium retouching : advanced brightness and contrast adjustment, advanced color correction, cleaning (remove lint, stains, threads, pins, scratches, creases, folds, dust, frayed edges), creases removing, reshaping.

Shadow&reflection : select shadow types if you need. As you click each section appeared illustration. This illustration help you see the demo of production after finishing.

+ Natural shadow : adding shadow for object and make it realistic

+ Cast shadow : create shadow depend on light source (lamp, candle..) on the photo

+ Drop : use Photoshop drop shadow with one direction

+ Reflexion : reflexion shaImage Editing : please select correct requirements for your specification

Invisible Mannequin : basically mannequin will be removed when you use this add-on. But please make sure that you uploaded 2 images for each returning photos

+ No-3D : delivery your photo with mannequin removal in flat.

+ 3D : create 3d effect for completed photo.

Color Adjustment: You can adjust color you want with two option: No or Yes. As choosing Yes, let’s describle how you want us to adjust your image by writing the information box.

Clipping Path : We create a vector shape using paths, tracing around object on the photo. Delivery files contains these paths. This add-on offer two options :

+ Clipping path for text wrap + Mask : paths are automatically created with Photoshop Magic Wand tool. Recommended for simple object or hi-contrast photos

+ Hand drawing : paths are created by hand with pen tools. Please select this if your photo contains complex object or you need exactly path.

Specification Summarize: Sum up your customer’s request or in other words, this helps customer check their request before saving file.

• Real Estate Photo Retouching : normally this specification is applied for HDR image editing from 1 to 3 exposure. Add-on is just optional and there is NOT additional cost.

Including:

• Fire in the fireplace : we add light, lighting effects on lighting equipment : lamp, candles….. ( better use for room’s photos )
• Picture on screen : there could be some computer monitor or tv and adding attractive picture could help photo look better.
• High contrast : increase contrast to make objects easier to see
• High saturation : return your photo with eye catching theme and more colorful
• Sky on the windows : replace gray or dirty windows with blue sky for better view
• Change blue sky : cloudy or gray sky make your photo bored, adding blue sky is always the best choice.
• Images Enhanced for BnB Host : same specification with Real Estate Photo Retouching

Note: Step 3 : Save specification: saved specification could be used for future orders, you can reuse this “specification” with the same requirement instead of wasting lots of times to fill in information again. After reviewing or specification details and total cost, please click” Create Specification” to save your specification complete this step.

(Next : )

There are 4 ways to log in to our OMS, you can sign up by using social account to save time or sign up with your email and your own password. Signing up with social account, our system will send new password to email which you registered with social account.

You can review: Introduction – Order Fotosolution

Pay Attention:

• If your Facebook account are a phone number, when you create a new specification, box information will appear in order to require you provide your email account. This email address help us send the finished product for you.
• Twitter account does not allow you to use as opened account, so when you log in Order Fotosolution account, box information will appear in order to require you provide your individual email instead of Twitter email account.

• When you need an email address, to fill out an online form or registration with, you are the only person who can see that address. So, you don’t have to worry about SPAM or anything like that.

Next, you may be interested: How to create a Order